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Support

Contact Upbound for sales inquiries, upgrades, new customer onboarding, or general questions.

Open a ticket​

You can create support tickets, track existing ones, and access support resources in several ways:

Email​

Send an email to support@upbound.io at any time. If you have an account, you can view the ticket via the customer portal by logging in.

Pylon Customer Portal​

Access the customer portal at support.upbound.io to:

  • Create tickets
  • Track existing cases
  • Access support resources

Knowledge Base​

Browse the comprehensive knowledge base at help.upbound.io for:

  • Self-service documentation
  • Troubleshooting guides
  • Frequently asked questions

About the knowledge base​

The knowledge base serves as a fast-moving complement to product documentation. Knowledge articles are created quickly, reviewed by Upbound team members, and immediately visible. They help solve customer problems not covered in main documentation.

The product docs focus on architecture, getting started guides, and reference materials. The knowledge base covers troubleshooting, workarounds, and edge cases. This knowledge can flow back into main documentation over time, providing immediate help when customers need it.